We ship all our packages inside Canada with either Canada Post or UPS. The carrier is optimized at checkout based on your shipping
address.

Canada Post

Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door, community mail box or P.O. Box as indicated by you during your check out from our website.

Customers are encouraged to sign up for the Canada Post App for iOS or Android. The app provides you with access to everything you need to track and manage your parcels. Ensure to turn on push notifications to receive updates on your parcel's delivery status.

UPS

Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door or to your nearest UPS access point as directed by you at checkout from our website. Customers are encouraged to sign up for UPS My Choice to get the most optimal shipping experience when shipping with UPS. UPS My Choice allows you to manage deliveries from the palm of your hand! The service allows you to:

• Reroute or reschedule package deliveries
• Get estimated and confirmed delivery windows
• Track and manage multiple packages at once
• Receive real time delivery alerts
• Leave driver instructions
• Plan deliveries around your schedule
• Reroute packages to a UPS Access Point location for convenient pickup

Please be aware that because of the nature of our products, extreme temperatures (either cold or warm) may impact certain product during transport. Typically, when our products freeze or melt, simply returning them to a regular room temperature will allow the products to return to their normal state. While the visual appearance may change, we can assure you the efficacy of the products will remain intact. Please refer to our return policy for additional details.

P.O. Boxes

Any orders shipping to a P.O. Box will automatically be delivered via Canada Post. Canada Post is the only carrier in Canada able to deliver to post office boxes.

Shipping rates and times

Inside Canada we offer three shipping service levels:

1. Free Standard Shipping for orders over $75.00

2. $9.95 Standard Shipping per order under $75.00

3. Customers are charged the carrier rate for both Priority and Express shipping options

Note:

• All shipping service times are indicated at checkout on our website and are calculated from the time the order is shipped from our fulfillment center and not from the time the order is placed. After placing an order your order will ship within 1-5 days.
• Benefits associated with the Tiber River Happiness Perks rewards program may alter the available shipping options noted above.
• Orders received in close time proximity to each other with the same address may be consolidated into a single shipment.
• All shipping options noted above are subject to change without notice.

Order Shipment Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment. This email will include a tracking
number and link to enable you to track your package.