Canadian Shipping Options

 

We ship all our packages inside Canada with Canada Post. Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door or PO Box as indicated by you during your check out from our website.

Please be aware that because of the nature of our products, extreme temperatures (either cold or warm) may impact certain product during transport. Typically, when our products freeze or melt, simply returning them to a regular room temperature will allow the products to return to their normal state. While the visual appearance may change, we can assure you the efficacy of the products will remain intact. Please refer to our return policy for additional details.

 

P.O. Boxes

As we ship with Canada Post, we are able to deliver to any P.O. Box address in Canada.

 

Shipping rates and times

        Inside Canada we offer three shipping service levels:

    1. Canada Post Expedited Parcel - $9.95 flat rate per order
    2. Canada Post Xpresspost - Cost calculated per order and based on weight and destination
    3. Canada Post Priority - Cost calculated per order and based on weight and destination

Note:

All shipping service times indicated at checkout on our website are calculated from the time the order is shipped from our fulfillment center and not from the time the order is placed. After placing an order your order will ship within 1-5 days.

 

Out of Stock Items

If your item is out of stock, we will contact you to discuss how you would like the order handled. Tiber River does not back order.

 

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please Contact Us. . We will do our absolute best to accommodate your request.

 

Order Shipment Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment. This email will include a tracking number and link to enable you to track your package. If you already have a tracking number, click here to track your shipment.