Canadian Shipping Options

 

We ship all our packages inside Canada with either Canada Post or UPS. The carrier is optimized at checkout based on your shipping address.

 

Canada Post

Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door, community mail box or P.O. Box as indicated by you during your check out from our website.

Customers and Ambassadors are encouraged to sign up for the Canada Post App for iOS or Android. The app provides you with access to everything you need to track and manage your parcels. Ensure to turn on push notifications to receive updates on your parcel's delivery status.

 

UPS

Packages ship from our Winnipeg fulfillment center within 1-5 days of your order being placed and are delivered direct to your door or to your nearest UPS access point as directed by you at checkout from our website.

Customers and Ambassadors are encouraged to sign up for UPS My Choice to get the most optimal shipping experience when shipping with UPS. UPS My Choice allows you to manage deliveries from the palm of your hand! The service allows you to:

    • Reroute or reschedule package deliveries
    • Get estimated and confirmed delivery windows
    • Track and manage multiple packages at one
    • Receive real time delivery alerts
    • Leave driver instructions
    • Plan deliveries around your schedule
    • Re-route packages to a UPS Access Point location for convenient pickup

 

Other Details

Please be aware that because of the nature of our products, extreme temperatures (either cold or warm) may impact certain product during transport. Typically, when our products freeze or melt, simply returning them to a regular room temperature will allow the products to return to their normal state. While the visual appearance may change, we can assure you the efficacy of the products will remain intact. Please refer to our return policy for additional details.

 

P.O. Boxes

Any orders shipping to a P.O. Box will automatically be delivered via Canada Post. Canada Post is the only carrier in Canada able to deliver to post office boxes.

 

Shipping rates and times

        Inside Canada we offer three shipping service levels:

    1. Standard Shipping - $9.95 flat rate per order
    2. Express - Cost calculated per order and based on weight and destination
    3. Priority - Cost calculated per order and based on weight and destination

Note:

All shipping service times are indicated at checkout on our website and are calculated from the time the order is shipped from our fulfillment center and not from the time the order is placed. After placing an order your order will ship within 1-5 days.

 

Out of Stock Items

If your item is out of stock, we will contact you to discuss how you would like the order handled. Tiber River does not back order.

 

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please Contact Us. . We will do our absolute best to accommodate your request.

 

Order Shipment Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment. This email will include a tracking number and link to enable you to track your package.